Returns & Exchanges

At Shuga Records, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original, sealed condition. If your media is defective or damaged during shipping, we are committed to providing a swift replacement or a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation of the reason for the return.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring that vinyl records are protected against warping or corner dings during transit.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Credit

  Once our team inspects the returned items, we will process your refund to the original payment method or issue store credit within 5-7 business days.